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Home: Video University Forums: Digital Photography for Videographers:
Great customer service! - Albums

 
 


Shadow
Veteran


Jul 17, 2007, 11:28 AM

Post #1 of 7 (1402 views)
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Great customer service! - Albums Can't Post
Thought I would post a recent experience in case anyone is thinking of using Candid2000.

I had ordered their Tuscany album, enjoyed using their software online and the turn around time was very quick - about a week shipped up here. The inside is really nice. The only thing that bothered me was the outside at the bottom of the binding was wrinkly.
I wasn't sure if this was the nature of the album or if it was a mistake.

I e-mailed the customer service person who has helped me with my dumb questions in the past. She quickly responded that they would like to reprint the whole album and ship to me a new one at no cost.

I'm really pleased with the Tuscany album. I haven't tried the others but the Tuscany is going in with the album packages I offer.

Thought I would share.

Cheers
H


rodovideo
Enthusiast


Jul 17, 2007, 12:58 PM

Post #2 of 7 (1395 views)
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Re: [Shadow] Great customer service! - Albums [In reply to] Can't Post
If any vendors are lurking....
Thats the way customer service is supposed to be.... and that will make, keep & grow a loyal customer base...

Thanks for sharing, if and when I get to the album stage, I will remember them.

Look toward the Son, and you will not see the shadows


Brackish
Veteran


Jul 17, 2007, 10:40 PM

Post #3 of 7 (1372 views)
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Re: [rodovideo] Great customer service! - Albums [In reply to] Can't Post
In Reply To
If any vendors are lurking....
Thats the way customer service is supposed to be...

I will remember them.
I, too, will remember Candid2000. Sounds like the kind of company
you want to deal with!



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"still motion is who everyone else is trying to be like"


Brackish
Veteran


Jul 17, 2007, 10:43 PM

Post #4 of 7 (1371 views)
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Re: [Shadow] Great customer service! - Albums [In reply to] Can't Post
In Reply To
I e-mailed the customer service person who has helped me with my dumb questions in the past. She quickly responded that they would like to reprint the whole album and ship to me a new one at no cost.
 Great news, Shadow! You don't hear of that kind of customer service much anymore, like what you got from Candid2000. You should let us know how the replacement album turns out that Candid2000 sends you.



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"still motion is who everyone else is trying to be like"


Shadow
Veteran


Jul 18, 2007, 7:50 AM

Post #5 of 7 (1359 views)
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Re: [Brackish] Great customer service! - Albums [In reply to] Can't Post
I'll let you know, I really liked the Tuscany album, I haven't seen their other ones.

I had a client in last night to book photography and they saw the Tuscany album I had and said that is what they wanted for an album. I didn't have albums in the prices yet but I think they're going to buy one.

Yeah, I was impressed with their help with that issue.
The only thing I noted with Candid2000 is to inquire about shipping cost before it is sent and pick the way you want to ship it. But I am not sure maybe shipping is free in the US?

Cheers


Brackish
Veteran


Jul 18, 2007, 9:42 PM

Post #6 of 7 (1340 views)
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Re: [Shadow] Great customer service! - Albums [In reply to] Can't Post
So, how does that work with the Tuscany? It is
actually photographs that have been glued to the
page? Are the pages rigid of more like a magazine?



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"still motion is who everyone else is trying to be like"


Shadow
Veteran


Jul 19, 2007, 9:47 PM

Post #7 of 7 (1318 views)
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Re: [Brackish] Great customer service! - Albums [In reply to] Can't Post
The pages are rigid. They have been glued to something in the middle of the pages. I like it.